About
About TipTap
We're building a world where great customer service actually pays.
The Problem
The gratitude gap
Customer support agents are underpaid, undervalued, and burned out.
They solve your problems. They calm you down when you're frustrated. They go the extra mile to make things right.
And what do they get? A thank you. Maybe a 5-star rating. Then they go back to making $15/hour while companies struggle to keep them from leaving.
Customers
Want to tip but can't
TipTap
Bridges the gap
Agents
Get the reward they deserve
Customers want to reward great agents. They just don't have a way to do it.
Companies want to retain good agents. They just can't afford raises for everyone.
That's the gap TipTap closes.
Our Solution
How we're fixing it
TipTap lets customers tip the agents who actually helped them — directly, instantly, and fairly.
For Agents
Extra income that rewards great work. That kind of money can change someone’s financial stress level.
For Customers
A way to say thank you that actually matters. No surveys. No points. Real money, from real people.
For Companies
Without payroll impact. Your customers fund the solution to your turnover problem.
Everyone wins. That's not a tagline — it's the business model.
Our Story
Why we built this
Photo of founders Dan and Djordje
TipTap started with Dan, our co-founder.
Dan worked as a customer support agent. He'd spend hours solving complex problems, calming down frustrated customers, and going above and beyond to make things right. Customers would thank him. They'd leave 5-star ratings. Some even asked if they could tip him.
But there was no way to do it.
Meanwhile, Dan watched his colleagues quit for $2/hour more somewhere else. Great agents burned out because caring doesn't pay rent.
That's when we decided to fix it. If customers want to tip and agents deserve it, why doesn't this exist?
So we built TipTap.
This isn't a VC-backed growth play. It's a real solution to a real problem that Dan lived. If it helps agents earn more, customers feel heard, and companies keep their best people — we did our job.
Team
The team
Photo of Dan - Co-Founder
Dan
Co-Founder | Partnerships & Growth
Dan spent years on the front lines of customer support, handling thousands of tickets and living the challenges TipTap solves. He knows what agents need because he was one. Now he’s building the platform he wishes existed when he was answering chats at 2 AM. He builds partnerships with companies and helpdesk platforms to bring TipTap to the teams that need it most.
Photo of Djordje - Co-Founder
Djordje
Co-Founder | Product & Operations
Djordje builds products that solve real problems. When Dan shared his frustration about customers wanting to tip but having no way to do it, Djordje saw the opportunity to fix a broken system. He handles operations, strategy, product, and making sure TipTap actually works for everyone involved.
Contact
Get in touch
For Everyone Else
Agents
Want TipTap at your company? Forward this site to your manager or HR leader.
Pre-filled email templateGeneral inquiries:
hello@tiptap.cx