Support the People That Support You
Let your customers tip the agents who actually helped them. Real income for agents. Better retention for everyone.
Two Sides, One Platform
Built for agents.
Loved by customers.
Customers tip in seconds from their phone. Agents track every dollar on their dashboard. Everyone wins.
The Hidden Cost
The issue every support team faces
Great agents leave. Replacing them costs a fortune. The cycle never ends — unless you break it.
Annual Turnover
Your best agents leave for $2/hour more somewhere else. The cycle never ends.
2 days ago
5 days ago
Today
Per Replacement
Recruiting, onboarding, and lost productivity add up fast. Every departure hurts.
Agents
They care about customers but can't afford to stay. Great service goes unrewarded.
You can't afford raises. You can't afford turnover. What if there was another way?
My Tips
Real-Time Dashboard
Every tip, tracked and transparent
See every tip as it comes in — with ratings, amounts, and payout status all in one place. Agents stay motivated. Managers get full visibility. No spreadsheets, no guesswork.
Why TipTap
Everyone wins. Literally.
Companies retain talent. Agents earn more. Customers say thanks. It's that simple.
For Companies
- Reduce turnover by 15%–25%
- Save $50K–$160K/year
- Pay absolutely nothing
- Zero payroll impact
Agents retained
+8
Saved
$120K
For Agents
- Earn $220–$800/month
- Get rewarded for great work
- Monthly payouts
- Top performers earn more
For Customers
- Finally say thank you
- Reward the agent who helped
- 100% optional
- Fast, secure, simple
"Finally a way to thank Sarah for her amazing help!"
TipTap Connected
Integration active
Issue Resolved
Ticket #4821 · 4 min
Your agent went above & beyond
Want to say thanks? Leave an optional tip — it goes directly to them.
Choose your tip
Note (optional)
Thanks for the quick help!
This Week
$247.50
Recent Tips
Ticket #4821
Just now
$5.00
Ticket #4819
2h ago
$10.00
Ticket #4815
Yesterday
$3.00
The Numbers
The math that actually matters
Turnover is expensive. TipTap costs you nothing. Do the math.
The Problem
Plus: training time, lost productivity, lower CSAT, client complaints
The Solution
Your customers fund the solution to your retention problem.
Testimonials
What people are saying about TipTap
This is the kind of startup idea that makes people say, 'Wait... why wasn't this already a thing?'
This feels less like tipping and more like restoring dignity to customer support work.
Finally, a startup focusing on the people behind customer experience.
This feels like a win for customers, agents, and companies together.
Such a simple idea, but the impact on support teams could be huge.
Support teams are the backbone of every great product experience.
Is it for you?
Is TipTap right for your team?
You're a great fit if:
Perfect match for TipTap!
Sound like you?
Book a DemoFAQ
Common questions
Most teams are live in under a day. TipTap plugs into Zendesk, Intercom and Freshdesk through their official APIs — no servers to deploy, no code to ship in your app.
Minimal. An admin with helpdesk permissions can connect TipTap in a few clicks via OAuth. There's no codebase change, no infrastructure to host and no SDK to embed.
No. Tipping is 100% optional and only appears after a successfully resolved ticket. Customers see a clean, dismissible option — no popups, no guilt, no checkout-style prompts.
It runs in parallel without interfering. The tip prompt appears at the end of a resolution flow and complements your CSAT data — many teams use TipTap data as a second qualitative signal on top of CSAT scores.
Agents are invited automatically once you connect your helpdesk. They confirm their profile, complete a quick identity verification, and they're ready to receive tips on their next resolved ticket.
Zendesk, Intercom and Freshdesk today, with more on the way. If you're on a different platform, talk to us — we ship new integrations every quarter.
TipTap only sees the minimum needed to route a tip to the right agent: a ticket ID, the assigned agent and the resolution timestamp. We do not pull ticket contents or customer PII beyond what's required for the tip transaction.
Tip earnings belong to the agent, not the company. If an agent moves on, their historical earnings and payout records stay with them in their TipTap account.